Policies & Rules
For all rentals we require a $100 NON-REFUNDABLE DEPOSIT from any major credit cards, zelle or cashapp. This deposit secures your date. The $100 is added to your final bill and the remainder balance will be due at the start of your event.
Additional Cleaning fee Prevention: Please be aware of the following rules to ensure additional cleaning fees aren't added on .
RULES TO BE AWARE OF:
1.) Maintaining Cleanliness/No Messy Items
There is no food/ drinks/ messy items allowed in the play area. No water play is allowed inside the play area. No shoes are to be worn, This is a sock zone only. Face Paint, Confetti, Food, Cake & Ice cream, Candy, Shoe prints and excessive dirt will be subjected to up to $100 cleaning fee. If items are excessively dirty or damaged due to mess there will be a cleaning fee of up to $100 deducted from your deposit.
2.) Pick Up Policy.
The time of pick up is provided to you the day of event, and during drop off. At the time of pick up all children should be removed from the play area and ALL ITEMS MUST BE RETURNED BACK INTO THE PLAY AREA, ALL BALLS MUST BE RETURNED BACK IN THE BALL PIT.In addition, during pick up the pathway to your setup must be clear and free of vehicles and crowd to ensure we are successfully able to retrieve items. If this rule is not followed renter can be subjected to a fee.
3.) Missing or Damaged items.
The renter will be billed the full cost of the lost or damaged item.
4.) We require a Clean, Dry , Flat surface for setup.
In order to have an outdoor setup you must submit a photo/video of where setup will take place.We will not set up equipment on dirt, gravel, patchy grass, wet grounds or an uneven surface.Concrete, Lowcut grass, Turf grounds. Stone/Brick are highly recommended.
5.) Rules to follow the Day of your Event
Our play areas are designed for toddlers ages 0-6 up to 10 children at 1 time. We have toddler size equipment that can only handle the weight of toddlers. Please follow age requirement rules. Children need to be supervised while playing in the soft play area. Make sure to keep an eye out on all children in the play area at a time. We are not responsible for any injuries.
Cancellation Policy
In the event of a cancellation, ALL DEPOSITS ARE NON-REFUNDABLE UPON BOOKING.
We understand life happens and some things are sudden and out of our control. We will allow a rescheduled date if we are notified at least 3 days before your event. Your same deposit will go towards the rescheduled booking.
If notified 24 hours prior to your event, your deposit will be kept and will not be allowed to use for a rescheduled date. A new deposit will be required. In the event you have fully paid for your event, a reschedule will be allowed upon availability.
Weather Policy
If there is a high chance of rain, we require an indoor setup or a tent to cover the ENTIRE play area
We understand that things happen, and a change of weather is sudden and out of our control. If you'd like to cancel due to the weather, we will allow rescheduling based on availability.
Please let us know 24 hours in advance if you are rescheduling your party.